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Return Refund Policy

ARBORNEST Return & Refund Policy

At ARBORNEST, your satisfaction is our foundation. We carefully craft each product to bring warmth and quality into your home, and we want you to love every purchase. If for any reason you are not completely satisfied, we offer a straightforward, hassle-free return and refund process designed to give you total peace of mind. Please read the policy below to understand how we handle returns, exchanges, and refunds.

30-Day Free Returns and Exchanges

You may return or exchange any item purchased directly from ARBORNEST within 30 calendar days from the date of delivery. This policy applies to all products in new, unused, and unaltered condition, with all original tags, packaging, and accessories included. We do not charge any restocking fees, so the full value of your item will be credited back to you. To initiate a return or exchange, simply contact our customer care team at [email protected] or call (312) 555-0199 within the 30-day period. We will provide you with a prepaid return shipping label and clear instructions. Please note that the customer is responsible for ensuring the item is securely packaged to prevent damage during transit. ARBORNEST reserves the right to refuse a return if the item shows signs of use, damage, or missing components beyond normal wear from shipping.

Refund Processing Timeline

Once we receive your returned item at our facility, our team will inspect it to confirm that it meets the condition requirements outlined above. After the inspection is complete, we will process your refund within 10 business days. The refund will be issued using the same payment method you used for the original purchase. Depending on your financial institution, it may take an additional 3 to 5 business days for the refund to appear in your account. You will receive an email notification from ARBORNEST confirming that your refund has been processed. If you have not received your refund within 15 business days after we received your return, please reach out to us at [email protected] or (312) 555-0199 so we can investigate and resolve the issue promptly.

No Restocking Fee & Free Return Shipping

We believe in fair and transparent policies. That is why ARBORNEST does not charge any restocking fees for returns or exchanges. You will receive a full refund for the price you paid for the item, excluding any original shipping charges, if applicable. For exchanges, we will ship your replacement item at no additional cost to you. The prepaid return label we provide covers the cost of shipping the item back to us. Please note that if you choose to use your own shipping method, we recommend selecting a trackable and insured service, as ARBORNEST cannot be held responsible for lost or damaged packages during return transit.

How to Contact Us

If you have any questions, concerns, or require assistance with your return or exchange, our dedicated customer support team is here to help. You can reach us using the following methods:

  • Email: [email protected]
  • Phone: (312) 555-0199
  • Mailing Address: 222 W Merchandise Mart Plaza, Suite 500, Chicago, IL 60654

We are committed to responding to all inquiries within 24 business hours and will work with you to ensure a smooth and satisfactory resolution. ARBORNEST values every customer and strives to make your shopping experience exceptional from start to finish.